Returns & Warranty Policy
RETURNS & REFUND POLICY
You can return a product purchased through the Sales Channels for a hassle-free refund, as long as the return meets these Conditions of Sale. Only the buyer is eligible for a refund of the purchase price. A person who received the product as a gift referred to as a “Gift Recipient”) is not entitled to a refund. If you are a Gift Recipient and wish to return a product, please reach out to info@northernstarwatch.com to discuss your options.
To ensure a smooth return process, please provide proof of purchase or a receipt showing that the item was purchased directly from the Northern Star Watch website within 30 days. If the return complies with Conditions of Sale, we will make commercially reasonable efforts to refund the purchase price the buyer using the same payment method used for the original transaction within seven (7) business days of the item being received by Northern Star Watch distribution site. Initial shipping charges will be refunded (if applicable), except for cases where a non-standard delivery was chosen, in case the additional costs will not be refundable.
PRE-ORDER CANCELLATION/REFUND POLICY
Pre-Order Refund Policy
At Northern Star Watch, we believe in making pre-orders hassle-free and fully refundable, no matter how you paid. If you need a refund for any reason, simply contact us at info@northernstarwatch.com with your order confirmation or receipt.
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Fully Refundable: As long as your order hasn’t been delivered, you’re eligible for a full refund.
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Simple Process: Refunds will be issued to your original payment method. If that’s not possible, we’ll provide an alternative, like store credit or another reasonable method.
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No Extra Steps: No fine print or complicated rules—just peace of mind.
Refunds may take a few days to appear, depending on your payment method and bank processing times.
We’re here to help and ensure you’re satisfied. If you have any questions, reach out to our team at info@northernstarwatch.com.
WARRANTY CARD POLICY
The Northern STAR watch comes with a two-year limited warranty from the date of purchase, covering manufacturing defects, subject to certain conditions. Any part that is found to be defective as a result of a manufacturing defect by our technical services will be repaired or replaced at our sole discretion, free of charge. The warranty is valid only if the enclosed warranty certificate has been completed, dated, stamped, and signed by an authorized Northern STAR retailer or the Northern STAR Watch LLC.
The warranty does not cover defects resulting from accidents, mishandling, abuse, use of unauthorized batteries, unauthorized alteration or repair, normal wear and aging of the watch, loss of water resistance after two years (if applicable), or any defect resulting from contact with water (if not water-resistant). Northern STAR water-resistant watches are identifiable by website description, and their water resistance is guaranteed for two years provided that certain parts have not been damaged.
This limited warranty is the exclusive manufacturer warranty and does not extend beyond two years from the date of purchase. Northern STAR's liability is limited to repair or replacement under the terms and conditions stated herein. We shall not be liable for any loss or damage arising out of the use or inability to use the watch, nor for any incidental or consequential damages relating to the watch.
Certain jurisdictions may have different legal rights, so some limitations or exclusions may not apply to you. This limited warranty grants specific legal rights, in addition to any other legal rights that may vary by country, state, province, or territory.
WATCH Reservation Policy
Watch Reservation Policy
Thank you for your interest in reserving our exclusive timepieces. To ensure a smooth reservation process and to maintain the exclusivity of our watch styles, we have established the following reservation policy:
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Reservation Deposit:
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A non-refundable reservation deposit is required to secure your reservation. This deposit ensures that the correct number of watches per style is reserved exclusively for you.
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Reservation Duration:
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Once the watches become available for purchase, reservation holders will have sixty (60) days to fulfill the order invoice of the remaining (549.99+tax).
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Failure to fulfill the order invoice within the stipulated timeframe will result in forfeiture of the watch reservation.
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Order Fulfillment:
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Reservation holders must complete the purchase of their reserved watch(es) within the designated reservation period.
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Reservation holders will be notified via email or other provided contact information once the watches are available for purchase.
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Orders must be completed through our official channels as instructed in the notification.
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Cancellation and Refunds:
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The reservation deposit is non-refundable under any circumstances.
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In the event that a reservation holder decides not to proceed with the purchase within the reservation period, the reservation deposit will be forfeited.
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Availability and Styles:
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Reservation of specific watch styles is subject to availability.
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We reserve the right to modify or discontinue watch styles without prior notice.
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Transferability:
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Watch reservations are non-transferable. They cannot be transferred to another individual or account.
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Reservation Confirmation:
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A confirmation email will be sent upon successful reservation deposit payment. This email will contain pertinent details regarding the reservation and the subsequent purchase process.
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Contact Information:
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It is the responsibility of the reservation holder to ensure that their contact information is accurate and up-to-date to receive reservation and purchase notifications.
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By proceeding with the reservation, you acknowledge that you have read, understood, and agree to abide by the terms and conditions outlined in this reservation policy.
If you have any questions or require further clarification regarding our watch reservation policy, please do not hesitate to contact our customer service team.